Second is the WINDOWS 10 capability to record a video of your screen actions WITH audio of you doing a voice over during the video.
As long as you are running WINDOWS 10 you might be able to make the video.
Press ‘Windows key’ + G and a control panel pops up. If there is a round RED button in the center of the control you are good to go. If that round button is NOT RED your computer doesn’t have the needed video muscle.
If the button IS RED then read a bit more about using it here
Before retirement, the IT department would handle issues remotely through Teamviwer. They had our laptops locked down so tight I couldn’t even run defrag! Every one in a while I would place an “order” for maintenance and set an appointment time from my home office and I could “see” them doing what they do on my screen.