Hi all – My 14 year old Gerbing jacket liner has been working sporadically lately, so I contacted Gerbing. Below is the (awesome and timely) response I received:
Yes, the good news is the gerbing jacket liners can be repaired, and also the new jacket liners will work with the old controllers, most all gerbing products was made to be interchangeable. If you would like to send your jacket liner to us, please send me your shipping address and I will email you a work order number and the address where to send the jacket liner.
If anyone in your club is having trouble with their items, please let them know to contact me at email@example.com and I would be glad to help.
Also the repair is usually cheap, according to what is wrong, all heating elements are still under the lifetime warranty, plugs is usually a cheap repair around $30.00 and that includes shipping back to you.
Margaret Gerbing Support Team Gerbing.com | GydeSupply.com